FAQs

General question

 

 

My current turn around time is 2-3 weeks from the date you order.
The turn around time varies depending on the time of year, Christmas is a VERY busy period, and turn around times may increase to 8-10 weeks.
I recommend ordering in advance for guaranteed Christmas delivery.

I will be able to advise you at the time of ordering how long you should expect to wait before your beautiful clothes arrive at your doorstep.

I am a mother of two, and sometimes due to unforeseen circumstances my turn around time may increase due to my children. I will keep you updated if this will affect your order.

Turn around time  is not inclusive of shipping times, which are generally 2-3days.

If you are a member of our Facebook Members Group or Instagram page you will know that I often tweak designs to make them even more special!
Customisation options include, but are not limited to, sleeve colour, neck band colour, cuff colour, length, size and fit.
Please contact me before ordering, I’m sure we can work something out.
Tina@PinnedUpPanda.co.uk

Yes!
You can buy a digital gift card at any time of the year, it will be sent to your email address. We’ll send you a printable gift voucher template that you can fill out with their name, your name and the voucher details so you have something to wrap up for the special day!

Gift cards are available from £5- £100

Washing recommendations:
Cool wash inside out at 30, tumble dry on low, or air dry.
We recommend clothes are dried inside out on the washing line, as the sunshine can reduce the vibrancy of your clothes.
Cold water is great for getting fresh stains out.
We do not recommend the use of bleaches and harsh chemicals.

Unfortunately Custom Orders cannot be returned unless faulty.
All faults will be fixed free of charge, unless there is reason to believe that the damage is due to misuse or negligence.

Ready made items: To be eligible for a return, your item must be unused and in the same condition that you received it. Please take a photo of any defects upon opening or as soon as noticed.

You have 30 calendar days to return an item from the date you received it.
Return postage costs will be the responsibility of the customer.
If you have any issues at all regarding your order please email:
Tina@PinnedUpPanda.co.uk

All of Pinned Up Panda’s clothing is made to standard U.K. size chart measurements. You should order the size you usually would in any other high street or online store. You can leave notes at checkout if you’d like something longer/shorter/more or less fitted.
If you aren’t sure which size you need send me an email with your measurements. Tina@PinnedUpPanda.co.uk

Children’s clothes are designed to grow with the child, with roll down cuffs on harems, stretchy waistbands and poppers on dungarees.
Which means the clothes generally last for two age groups, for example age 2-4 should fit your child for this year, and the next!
If you would like to talk through your order, and sizing prior to ordering please send me an email Tina@PinnedUpPanda.co.uk

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